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Not sure what to bring?
Have questions about our suites or need help planning your stay? No problem! Find answers to our most frequently asked questions below. Call Customer service at If the cardholder is not going to be present at check-in, a credit card authorization form is required. the Credit Card Authorization Form. For information on water park hours, please view our Indoor Water Park. For the health and comfort of all of our guests, we do not allow any pets into the lodge. If you would like information on a full service kennel in the Concord area, select the link below.
Service animals as defined by the ADA are allowed in all areas of the resort. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera.
We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Learn how to find your missing items by visiting the lost and found. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation.
This can be paid by credit card. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. Checks cannot be used as a form of payment at the lodge, only for a deposit. The day before your arrival you will receive an invitation to complete your online check-in. Our team will have prepared your room wristbands and arrival package. Room check-in does not begin until p. However, you can arrive as early as p. There are changing rooms, lockers and showers available for you. Check-in time begins at 4 p.
However, you are welcome to play in the water park as early as 1 p. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you're here and pick up your water park wrist bands. There are lockers, showers, and changing areas available for your use in the water park. We require guest checking in to be at least 21 years of age. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges.
Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite.
When setting up a reservation online, we require the of children under 2 to be listed. Great Wolf Lodge does not independently verify vaccination status of our guests. Instead, we trust our guests to comply with the requirements of this updated policy and to ensure members of their party, including children 5 and older, wear face coverings if not fully vaccinated. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in.
You do have the ability to dial out from suite phones. Local calls are included in your stay. There is a nominal fee for each long distance call. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. These water park passes allow access to the water park through the day of your departure. The rate also includes parking, and access to all events. We have lockers throughout the water park available for your use.
The lockers are rented on a daily basis for a nominal fee.
Larger items, such as luggage, will need to be kept in your room or vehicle. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. Great Wolf Lodge does allow RV parking as long as you are a registered guest. We do not offer any hook ups or dumping stations. We recommend that you bring bathing suits, aqua socks or flip flops for the degree water park. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn.
Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation .
Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Please be advised that if the Pack 'n' Play is not returned upon check out there is a replacement charge. Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget.
Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA. The majority of our water park is indoors. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions.
Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Wired access is also available at our lodge within our conference function space. Internet access is included in the resort fee.
For the safety of our guests, we have to limit the of people that occupy a suite. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite. Cabanas are available to rent daily for your family's comfort and convenience in the water park. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. Reserve your cabana today! In order to qualify to be tax exempt in the State of North Carolina, the sale must be made directly to the United States Government, or agency thereof, for government business.
Any individual or agency paying for services with federal funds is eligible for tax exempt status for NC State sales tax. North Carolina State owned educational institutions are also exempt from NC state sales tax. Further information regarding sales tax may be obtained from the NC Sales and Use Tax Office by visiting the web site at www. For additional information please contact the ing department directly at You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. Additional services such as wireless internet, fitness center access, in-room coffee, life jackets, access to fax, local phone calls, concierge service, and wolf ears for children 12 and under are included with your stay.
Towels in the water park are included but are subject to a fee if not returned. Premium parking is not included in the resort fee. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. Some properties may have special restrictions.
Purchase your Day Pass here. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking.
If your plans change at the last minute or anytime within three days of arrivalplease call us and we'll try to rebook your trip for different dates.
You would only forfeit your deposit if we couldn't rebook your getaway at all. You are subject to the best available rate on these new dates. Accessible suites are labeled as such and marked by an accessible icon within the booking process. If you would prefer to make a reservation over the phone, please call We can offer a variety of options to meet your needs!
Check-out time is 11 a. As our guest, please feel free to enjoy the water park facilities until closing. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car.
If a late checkout is desired we offer a p. Please check with the front desk about pricing and availability. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. Excluding the water park, all additional amenities are open to the public. Some activities may be restricted to guests only. See location for restrictions. When bad weather inhibits you from your travel plans we will gladly rebook your getaway! If your plans change at the last minute or anytime within 3 days of arrivalcall us and we'll try to rebook your trip for different dates.
You would forfeit your deposit if we couldn't rebook your getaway at all. Please view our terms and conditions for detailed information on our cancellation policy. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. We have a fitness center, so bring your workout clothing. at Great Wolf Lodge and a representative will respond to you shortly.
All children under the age of 18 should be accompanied by a supervising adult at all times in the water park. Casts are allowed in the water park. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride.
This means you don't have to carry cash or room keys! You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge.
There may be fees associated with the replacement of RFID wristbands. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis.
We welcome guests with special dietary needs. We would be happy to discuss allergen-free alternatives in advance. We have specially trained chefs that can offer a variety of special items for your family to enjoy. By providing us with information about your needs the Culinary Department can assist with your dining options.Sex chat room concord nc
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